5 ways Shop Optimum can support you

We want everyone who uses Shop Optimum to have the best possible experience. From using our easy-to-navigate website, sailing through a simple checkout process, to quickly receiving your ordered products, we won’t settle for anything less than 100% customer satisfaction.

Here are 5 examples of some of the things we do to make your experience great:

Friendly customer support team

Our customer care advisors are here to help! They have an abundance of knowledge about all of the products available through Shop Optimum. Perhaps you’re wondering which catheter bag might be the best fit, or maybe you’re wondering which of our catheter fixation options you’d be best opting for. Why not give them a call for some helpful advice? Our customer support telephone number is 0113 263 3849.

Here's some feedback our customer support team have recently received... 

"The customer service is great. Top-quality products and quick, reliable delivery". Ian and Lynn Holt, Shop Optimum customers.

"The products are very good quality and great value for money. The customer service is the best I’ve ever received from any company, large or small." JS, Shop Optimum customer.

NEW! Telephone orders

Yes, you read that correctly! We’re now excited to be able to offer our telephone ordering service. No computerised voices here – a member of our customer support team will handle your entire order from start to finish, no matter how big or small! Speak to us on 0113 263 3849.

Living outside the UK? We can still assist with your order! Simply dial +44(0)113 263 3849.

Packaged with care

All Shop Optimum orders are packed with a caring touch. We know sometimes there’s a worry about products arriving in packaging which gives away what’s inside. This is why we use completely plain packaging, so only you know what’s inside.

Support resources on website

When you’re new to living with a catheter (or even if you’ve had one for a while), you can never have too much support! We offer a whole range of support articles on our website. Here are a few below:

How to attach a leg bag
Which drainage bag is right for me?
How to position your catheter strap

You can view all of our support resources here.

Frequently asked questions

When coming across new products you’re not necessarily familiar with, it’s normal to have lots of questions. We’ve covered some of our most frequently asked questions on each Shop Optimum product page.

If you have questions which need answering which we haven’t provided here, please don’t hesitate to get in touch and we’ll do our best to advise you! You can call 0113 263 3849 or email hello@shop-optimum.com.

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Why shop with us?

Shop Optimum is brought to you by Optimum Medical – true specialists in urology and lubrication products. Our medical devices are used all over the world and in every NHS hospital in the UK. So rest assured, you’re in good hands.